Executive Management Overview

Knowing how to leverage Maestro and all available configurations to not only meet but exceed your business needs is critical to success.  This section focuses on Business Oriented, Management Based Tutorials which provide high level overviews of specific modules, features and the Power of Integration.

Analytics

Business Intelligence (BI) meets Maestro with Maestro Analytics. Join this course to see the latest data-mining views which assist with consolidating guest information from all modules, initiate marketing campaigns and generate custom selected reported for key areas such as Marketing, Revenue, Sales & Catering, Statistics, PACE, and Travel Agency Productivity.

Maestro User Interface

The Maestro User Interface maintains consistency from screen to screen, and Module to Module to encourage cross training and knowledge management reflected in the clear screen presentation, the use of Function Keys and the placement of similar types of information.

Global Maintenance

System Configuration is a key area for Maestro System Administrators. Our Maestro Global Maintenance Course includes topics such as Configuring User Access at an Individual and Group level, Password Management, Building & Room Type Configuration including Display options and Controls, Posting Code & Budget Management and System Defaults.

Front Desk Reservation Management and Reporting

New or more experienced Guest Service Agents can join the various components of this course to review key areas of Maestro Front Desk including Reservation Creation, Availability Screens, Room Management, Guest Check In, Guest Check Out, Folio Management, Group Management including Charge Routing, Creating Integrated Reservations, Guest Service Reporting in both Maestro and Crystal Reports and Room Reports. Each area will also include key operational considerations and Best Practices.

Housekeeping & Offmarket Rooms

The Maestro Housekeeping and Off Market Room Management course will guide users through Housekeeping Management, Housekeeping Assignment, Room Credit Management, Service Plans by Day of Week, Best Practices for Staff Room Assignment and Reporting in Maestro. A full review of all Offmarket features including 2nd Offmarket Room Status management, reporting and Best Practices is also included.

Group Management

New or more experienced Guest Service Agents can join the various components of this course to review key areas of Maestro Group Management including Group Reservations, Group Rates, Rooming Lists, Inventory, Charge Routing, Group Master, Cancelling a Group Master and Batch Operations. Each area will also include key operational considerations and Best Practices.

Group Batch Operations

New or more experienced Guest Service Agents can join the various components of this course to review key areas of Maestro Group Batch Operations including Batch Folio Restrictions, Batch Guest Messages, Batch Group Other Charges, Batch Group Reservations, Batch Group Room Assignment. Each area will also include key operational considerations and Best Practices.

Accounts Receivable

This Maestro Course focuses on Accounts Receivable as an open item system and includes an overview of Receipt Management, Invoice Management, Centralized AR Options and Tour Operator Integration. A full overview of Maestro’s Centralized AR module includes help with the management of accounts, effective analysis to collect unpaid invoices, consolidated billing based on configuration and reporting tools.

FO Management Reporting

Benchmark Reporting is a critical items for Managers. Join this course to learn the various Menu options for Management Reporting including detailed information on configuration options, system settings and Night Audit information capture to provide the required details. A full review of all available Management and Marketing Reports in Maestro is included in this course.

Rate Management

Daily Rates, Package Rates, Package Reconciliation, Variable Rates, Dynamic Packages, Weekly Rates, Monthly Rates, Length of Stay Rates … join this Maestro Course to discover the various Rate Configuration options in Maestro and Best Practices for using each type of Rate. This Course also guides the user through reporting and reservation management options including online Rate Display.

Yield Management

Learn how to use integrated, proactive Yield Strategies in Maestro based on key factors including Guest Type, Rate Type, Room Types, Rate and Room Type Groupings, Corporate Accounts and Groups with additional user established criteria. This course will show how to apply Rates to management Corporate or Group contracts, Setup Proactive Strategies to maximize room revenue during peak and shoulder periods, Control Rates by Booking Dates, Arrival Dates, Occupancy Levels and many other factors.

Gift Card

Maestro Gift Card Management is available in several Maestro modules and is a recognized form of payment in all modules. See how to easily sell, track, swap and void Gift Cards as needed with this course. Detailed reporting options, Ledger Reporting and Daily Balancing are also be reviewed in detail.

Loyalty

Welcome back! The Maestro Loyalty Program provides direct access to guest spending patterns, loyalty points accrual and redemption, stay history and available reporting. Join this course to explore the various Configuration options using Points by Revenue Spent, Nights Stayed and other available triggers for Loyalty points assignment.

Sales and Catering

This course will walk the user through each step of the Maestro Sales & Catering module including Client Inquiries, Contact Management, Booking Strategies and Status Options, Event and Sub-Event Management, Available Booking Screens and Tools, Best Practices and Billing & Auditing. Also included are sessions on Operational and Management Reporting including PACE and Booking Activity.

Spa Services

This online course focuses on the changes that have been made to the Spa Services Module to assist with Guest Recognition, Booking from Guest History, Quick Book Features, Service Packages and Groups handling, Guest Request Management and Reporting. A detailed overview of Configuration Options, Provider Management, Treatment Room Management and Best Practices is also included.

Retail POS

Completing a Sale, Managing Inventory and Inventory Counts in Maestro, Applying Gratuities and Applying Commissions for both in-house Maestro guests as well as Non Guests, are key areas shown in this online Course. A full review of available reporting and Best Practices are also included allowing the user to learn how Maestro can support Retail operations in Gift Shops, Pro Shops and selling items directly at the Front Desk.

Membership Management

Learn the power of Maestro managing your Property’s Membership requirements including use of common Client Profiles, Membership Types, Billing Options, F&B Minimum tracking, discount management, member statements, direct billing to member accounts directly for any point on Property, acceptance of EFT payments, turnstile activation, member photo cards and operational & Management Reporting.

Facilities Management

Facilities Management in Maestro allows users to book classes or areas on property for a guest during the reservation process or anytime during their stay. See how this module seamlessly integrates booking a ‘place’ in a particular class or course offered based on date and time selected. Fees can be setup based on the type of class being attended and can be billed to the guest folio or to a unique folio for a day (non hotel) guest. Full reporting tools will also be reviewed.

3rd Party Activities

When offering on or offsite activities that are inclusive or in addition to a Daily Rate, 3rd Party Activities in Maestro allow the user to Book, Bill and Reconcile by Activity Provider. The 3rd Party Activities Course includes Configuration Options for 3rd Party Suppliers, Variable Rates by Supplier by Day / Time of Day, Dynamic Packaging Options, Voucher Printing and Report.

Alternate Inventory

See how Alternate Inventory can be deployed at your property to track Items such as Cribs, Cots, Fridges, etc that are placed in Guest Rooms. Items can be assigned a nightly charge and posted directly to the guest folio as needed. Additionally, this course will show users how this module can also be used to track Non Rooms such as Bike Rentals or Canoe Rentals that can be assigned and booked for a select period of time for an overnight guest or for a day guest on property. A full review of available reporting is also included.

Shuttle Management

Hop aboard this course to see how Maestro Shuttle Management can co-ordinate guest transportation requirements based on dates, times, type of transportation required and available seats. This integrated module can charge any associated fees directly to a guest folio. A full review of available reporting is also included.

Table Reservations

This course will explore the features of the integrated Table Reservations module including seamless booking for in-house guests, table management, setting capacity limits by time and date as well as reporting tools available.

Timeshare & Condo

The Maestro Housekeeping and Off Market Room Management course will guide users through Housekeeping Management, Housekeeping Assignment, Room Credit Management, Service Plans by Day of Week, Best Practices for Staff Room Assignment and Reporting in Maestro. A full review of all Off Market features including 2nd Off Market Room Status Management, Reporting and Best Practices is also included.

Work Order

Maestro’s Work Order is integrated with Front Desk and Timeshare Condo to allow for seamless guest request tracking, detailed Work Order Creation by Property, billing to Owned Units and tracking projected and associated costs. This course will guide the user through the Configuration Options and all available tools for work order creation including Batch Work Orders, Default Printers and Best Practices.

Travel Agency

Travel Agency Management in Maestro provides the ability to track, report, audit and generate commissions for multiple travel agencies in multiple currencies. Join this course to see the available travel agency management reporting and commission processing tools available.

Tour Operator Management

Wholesale or Tour Operator Management in Maestro provides property’s with the ability to manage committed room blocks, set negotiated rates and assign predetermined guest types and markets for each operator. Join this Maestro course to discover the options available, configuration considerations and see the options available to create and manage reservations by Tour Operator or Wholesaler.

ResWave Web Booking Engine

Online Booking continues to be a huge revenue generating tool for many properties. This course will discuss the various setup and configuration options and considerations, available online features including Guest Room Booking and Controls, Group Rooming List Import and the online Owner Management Portal.

GDS Interface

This online overview of available GDS integration (1 and 2 Way) will highlight the unique features of each interface type, the Maestro configuration, Setup Screens and suggested Best Practices for interface configuration including reporting and rate type considerations.

Interfaces

From Point of Sale to Call Accounting, from Key Card to Express Check Out, Maestro offers many interfaces to meet property and guest needs. This course will discuss the various interface options and Best Practices for starting, stopping, running and troubleshooting interfaces within Maestro.

SMS & Email Integration

Maestro harnesses the power of integration with both SMS and Email to notify Maestro users, departments and/or guests via an provided email address or SMS (Cell) Phone Number. Join this course to see how these features can be used and configured based on each property’s unique requirements for staff and guest notification.