Maestro Selected by 11 Hotel Companies; Continues To Be Preferred PMS for Independents

Growing High Touch Resorts And Multi-Property Groups Select Maestro PMS To Expand Operations, Increase Profitability And Maximize Productivity At 23 Properties


NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotels, resorts, and multi-property groups, signed up 11 new independent hotel company clients in Q2 2013. Operators tapped Maestro for Front Office, Multi-Property PMS, Yield Management, Business Intelligence Analytics, Sales & Catering, ResWave Direct Online Reservations, Condo/Timeshare Owner Management, and Travel Agency Accounting. Click here to learn more about Maestro’s solutions for profitability and productivity.

The most complete business tool to meet the needs of independent operators

Multi-property hotel companies that expanded Maestro implementations are MCM Hotels, Jay Peak Resort, and Schlitterbahn Waterpark Resorts. MCM Resorts automates 9 hotels and more than 2,000 rooms with Maestro True Multi-Property PMS. Jay Peak Resort in Vermont with 6 hotels uses Maestro Multi-Property Front Office, ResWave direct online booking, Travel Agency Accounting, Yield & Rate Management, Analytics BI, and Work Order Management. Schlitterbahn Waterpark Resorts in Texas operates 2 hotels with Maestro Multi-Property, Analytics BI, Travel Agency Accounting, and ResWave direct booking. Other properties installing Maestro include, Inn at The Forks in Winnipeg, and Hotel Captain Cook in Anchorage, Alaska.

Multi-Property Group Expands to 9 hotels with more than 2,000 rooms

“MCM Hotels selected Maestro Multi-Property Management because it was the most comprehensive system we evaluated,” says Venita Yelley, Hotel Division Controller for MCM Hotels. “Maestro ties our 9 hotels together on one database for cross selling and centralized CRM for more than 2,000 rooms. We are expanding and growing and Maestro’s total integration and web booking engine are a perfect fit to increase occupancy and revenue as we move into the future. The NORTHWIND team does more than just support Maestro; they always go above and beyond system maintenance. They provide expert personalized online marketing services and operational recommendations that increase productivity at our properties.”

Maestro addresses dynamic hotel operating environment

“Today’s hotel operating environment is dynamic,” says NORTHWIND-Maestro PMS President Warren Dehan. “New generations of guests book with different tools. Social Media and handheld devices have changed online booking practices; and hotels want to cloud-base their data and credit card information for safety. NORTHWIND develops every new module, technology, and service to meet the expanding requirements of our clients to add revenue, lower expenses, improve guest service and increase guest retention.”

NORTHWIND’s experience with independent properties is another important reason why operators continue to select Maestro. Dehan said, “Our team is very knowledgeable about the unique requirements of independents and specializes in helping operators use Maestro to maximize profitability and productivity.”